Terms and Conditions
Puchasing Items
DECAURA attempts to describe the items available on the website as accurately as possible, and depict the most up-to-date product packaging available. DECAURA does not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the site will match the actual product that you receive. If a product described on the website is not as described when you receive it, or the packaging on the site does not match the product you receive, your sole remedy is to return it to us in unused and undamaged condition in accordance with our Returns Policy.
Return Policy
We make every effort to please you with your order. However, if an item should bear slight damages, you may reject it upon delivery and a full refund will be issued to you as per your payment mode or you may wish to exchange it for a similar priced item and where differences apply, such will be topped by either party accordingly. Otherwise, purchased items are not returnable nor refundable.
Order Acceptance and Delivery
Your placement of an order does not necessarily assure that we will accept your order. We may require additional information regarding your order if you have not provided all of the information required by us to complete it. Once a properly completed order is received and authorisation of your form of payment is received, we will promptly locate the item(s) you have ordered to arrange for delivery. If, for some reason, we determine that we cannot deliver your item within five (5) working days following our receipt of a properly completed order, we will inform you of such either via email or by phone to arrange accordingly.
Packaging and Presentation
DECAURA strives to be original in its presentation of its items. Therefore, there may be limited or no card boxes used in the wrapping of these items. Only recyclable materials and where necessary bubble wraps maybe used in wrapping these beautiful products to ensure a truly unique experience which starts from the time you receive these products. We hope you appreciate the efforts that goes into these wrapping to bring you a one of a kind nostalgic experience of yesteryears as well as salvage the papers for use in your daily activities.
Privacy Policy
We describe our current practices related to personally identifiable information collected through the Site in our Privacy Policy and we may update our policies and practices from time to time at our sole discretion.